Legal
Refunds and cancellation
Cancelling, changing plans and refunds at NeverWiped, in one page: what you pay, what is refunded, and the article of the terms that says so.
Draft for review by a lawyer, not legal advice. Fields marked TODO_LEGAL are not known yet and are filled in before launch.
This English text is a translation of the French version, which is the reference until the lawyer decides otherwise. Version française
3 fields still to complete: DATE_VERSION, EMAIL_CONTACT, LB-20: the amount owed on withdrawal depends on the express request, which the subscription page does not collect yet
Version of TODO_LEGAL(DATE_VERSION), YOOBOOST SAS
This page gathers in one place what the terms of service (https://neverwiped.com/legal/terms) say about stopping, changing plans and getting money back. It adds no rule of its own: if this page and the terms ever differ, the terms prevail. Article numbers below are those of the terms. Durations are read live from the platform settings, so they are always the ones the platform applies. The dashboard is in French for now; the French labels are quoted.
1. At a glance
| Situation | What you pay | What is refunded | Terms |
|---|---|---|---|
| Free trial (when offered: yes) | Nothing: no payment method is asked. | Nothing to refund. | art. 4 |
| You cancel | The period already paid. No fee. | No pro rata refund of the period already started. | art. 10 |
| Consumer withdrawal, within 14 days of the paid subscription | An amount proportionate to the service provided until you told us. | The rest, within fourteen days. | art. 11 |
| You move to a smaller plan | The current period, at the current price. | Without refund; the change applies at the end of the period. | art. 7 |
| You move to a bigger plan | The price difference before VAT, pro rata for the rest of the period, charged at once. | If that payment fails, the previous plan is restored. | art. 7 |
| Price increase | Nothing more before the date given in our email, sent at least thirty (30) days ahead. | You may cancel at no cost before that date. | art. 3 |
| Change to the terms | Same: notified by email at least thirty (30) days ahead. | You may cancel at no cost before that date. | art. 20 |
| A payment fails | The period that was due, if you pay at any step. | A successful payment stops the procedure; the amount paid covers the period that was due. | art. 8 |
| You delete your account | No charge during the 7-day delay before the deletion. | The payment mandate is revoked on the deletion date. | art. 10 |
| Referral months | Months of service, not money. | Not exchangeable or refundable; no money is paid out. | art. 19 |
2. Cancelling
You can cancel at any time, at no cost and without giving a reason (art. 10): dashboard › “Abonnement et factures” › “Résilier mon abonnement”, then type RÉSILIER to confirm. You receive an email with the end date and the deletion date.
- The cancellation takes effect at the end of the period already paid. Until then backups go on and you can undo it (“Annuler la résiliation”).
- No further payment is taken, and no pro rata refund is due for the period already started.
- At the end date new backups stop. Restore keeps working until the stored data is deleted, 30 days later, after a notice by email. After that the backups can’t be recovered: restore what you need before.
- A scheduled change to a smaller plan is dropped when you cancel.
While a payment is overdue (art. 8), the dashboard offers to pay, not to cancel. Write to TODO_LEGAL(EMAIL_CONTACT) if you want to stop in that situation.
3. Right of withdrawal (consumers)
If you are a consumer, you have fourteen (14) days from taking out the paid subscription to withdraw, without giving a reason (art. 11). Write to TODO_LEGAL(EMAIL_CONTACT), or use any unambiguous statement. The free trial is not a paid subscription.
As the service starts at subscription at your express request, a consumer who withdraws owes an amount proportionate to the service provided until they communicated their decision (article L. 221-25 of the French Consumer Code). The rest is refunded within fourteen days. TODO_LEGAL(LB-20: the amount owed on withdrawal depends on the express request, which the subscription page does not collect yet)
Article 11 applies to consumers only. Business customers can cancel as in section 2.
4. How a refund is paid
- A refund is made through our payment provider, Mollie B.V., on the payment it relates to.
- Any refund, in full or in part, gives rise to a credit note (art. 6), available in the dashboard next to your invoices.
- A refund does not cancel the subscription. When a refund is the result of your withdrawal, we also cancel the subscription so that no further payment is taken.
- If you paid by SEPA direct debit, you also keep the refund rights of the SEPA rules with your bank (art. 5).
- Charged by mistake, or a payment you don’t recognise? Write to TODO_LEGAL(EMAIL_CONTACT) with the invoice number before disputing it with your bank, so we can look at it.
5. Contact
Questions and complaints: TODO_LEGAL(EMAIL_CONTACT). A consumer may also use the consumer mediator, as described in art. 21 of the terms.
Terms of service https://neverwiped.com/legal/terms · Legal notice https://neverwiped.com/legal/notice · Privacy policy https://neverwiped.com/legal/privacy