# Three plans. One monthly price, VAT included. Every plan has the same encryption on your server, the same append-only storage in France and the same one-command restore. Plans differ in three things only: how many servers, how often they are backed up, and how far back you can go. Every plan starts with a 14-day free trial. No card. Cancel anytime. ## Pick by servers and history. | Plan | Price incl. VAT / month | Price before VAT / month | Frequency | Retention | Storage | Servers | |---|---|---|---|---|---|---| | Essentiel | €4.90 | €4.08 | weekly | 4 weeks | 20 GB | 1 | | Pro | €9.90 | €8.25 | daily | 30 days | 100 GB | 3 | | Business | €19.90 | €16.58 | daily | 90 days | 500 GB | 10 | Storage is shared by the plan’s servers. ## Side by side. - Encrypted on your server with restic (AES-256), key never sent to us - Append-only storage in France, on disks encrypted at rest - Consistent database dumps: PostgreSQL, MySQL, MariaDB (local or Docker) - Docker volumes, web files, /etc, /root, /home, apps in /opt - Email when a backup fails, when none has run for a while, and before storage is full - Restore any kept backup, any time, with one command - Support by email ## Your 14 days, stop by stop. No card, no small print. Here is everything that happens between signing up and day 21. - **Day 0: Sign up.** Email and password, no card. The trial runs on the Essentiel plan, up to 5 GB and 1 server. Confirm your email, then create an API key in your dashboard. - **Day 0: Install.** Paste one command on your server. The agent shows what it will back up, runs the first backup and shows your recovery key once: put it in your password manager. ```sh curl -fsSL https://neverwiped.com/install.sh | sh ``` - **Day 1: Test the way back.** Restore into a spare folder, look inside, delete it. Now you know it works. ```sh neverwiped restore latest --target /root/test-restore ``` - **Days 1–13: Backups run.** On the Essentiel schedule: once a week, at a fixed time at night. Run one yourself whenever you like with `neverwiped backup now`. If one fails or none runs for a while, you get an email. - **Before day 14: Choose a plan, or don’t.** Pick a plan and add a card or a SEPA mandate in your dashboard: backups and history carry on, nothing to reinstall. Or do nothing: there is no card on file, so nothing is ever charged. - **Day 14: The trial ends without a plan.** New backups pause. Everything already saved stays readable and restore keeps working. We email you the date your trial backups will be deleted. ```sh neverwiped restore latest --target /root/restore ``` - **Day 21: Trial backups deleted.** 7 days after the end of the trial, the trial backups are deleted from the storage, and we email you when it is done. Your account stays: choose a plan any time to start again. ## What happens if you stop paying. ### You cancel - Cancel from your dashboard whenever you want. No commitment, no fee. - Backups keep running until the end of the month you paid for. The month already started is not refunded, in part or in full, except under a consumer’s 14-day withdrawal right (see Refunds and cancellation). - Then new backups stop, restore keeps working, and your backups are deleted 30 days later. We email you the date first. ### A payment fails - **Day 0:** Email with a link to update your card or mandate. Backups continue. - **Day 3:** Reminder and a new payment attempt. - **Day 7:** Last reminder and last attempt. - **Day 10:** New backups are suspended. Restore still works. - **Day 31:** Notice: your backups will be deleted in 14 days. - **Day 45:** Backups deleted. Your account and invoices are kept. A successful payment at any step stops the sequence and backups resume on their own. ## Price, trust, and the way out. ### Why pay when I could script it myself? You could. For €4.90 a month, or €3.30 per server with 3 servers on Pro, you skip the weekend of scripting and get encryption done right, append-only storage in France, consistent database dumps, an email when a backup fails or stops running, and a restore path that is documented and tested. ### Is the price per server? No, per plan. Essentiel covers up to 1 server, Pro covers up to 3 servers, Business covers up to 10 servers, and their storage is shared. You pay one monthly price, whatever the number of servers within the limit. With two servers or more, Pro is the plan to look at: an account holds one plan, and Essentiel covers one server. ### What if I go over my storage? We email you at 90 %. Once storage is full, new backups fail but every backup already kept stays intact and restorable. Exclude bulky files you don’t need, or move up a plan. ### Can I change plans? Yes, from the dashboard. Moving up takes effect at once, prorated. Moving down takes effect at the end of the period; we show you what changes before you confirm. ### Why would I trust you with my data? You don’t hand us your data, only locked blocks. Encryption happens on your server with restic, an open-source tool, and the key never leaves your machine. We could not read your backups even if we wanted to. ### Where is my data? Your backups (the content of your server) are encrypted on your server and stored in France; they don’t pass through our platform. Your account data (email, billing, backup dates, sizes and server names) lives on our platform, hosted in the EU; details in the privacy policy. ### What if NeverWiped disappears? No lock-in. Your backups are a standard restic repository and the key is yours. Any time you like, one command pulls a full copy into a folder you control, and open-source restic can read the repository on its own, with your recovery key, as long as the repository is reachable. A copy on your own disk doesn’t depend on us at all. Plainly: if our storage vanished overnight, restic could not reach it either; only the copies you pulled would be left. So schedule your own copy: a nightly `neverwiped restore latest` into a folder on another disk (shown below), or `restic copy` into a restic repository of your own, with your recovery key. ```sh neverwiped restore latest --target /root/restore echo '30 6 * * * root /usr/local/bin/neverwiped restore latest --target /mnt/other-disk/neverwiped-copy --yes' > /etc/cron.d/neverwiped-copy restic snapshots restic restore latest --target /root/restore ``` The first line pulls a copy with the agent; the second makes it a nightly copy on another disk (decrypted there: keep that disk encrypted). The two restic lines need your recovery key and the storage login set first: every step is in [Getting started](https://neverwiped.com/docs/getting-started#whole-server). ### Do you offer a USD price or yearly billing? No. Prices are in euros, per month, and that is all we sell today. ## About VAT. - Prices include French VAT at 20 %: that is the final price for consumers billed at the French rate. - Consumers elsewhere in the EU pay the VAT rate of their own country, as EU rules require; the price before VAT stays the same, so the total can differ slightly. - EU businesses with a VAT number checked against VIES are invoiced without VAT (reverse charge). - We can’t take customers outside the EU yet. - Invoices are issued once the payment is collected, in your dashboard. - Essentiel: €4.90 incl. VAT = €4.08 before VAT. - Pro: €9.90 incl. VAT = €8.25 before VAT. - Business: €19.90 incl. VAT = €16.58 before VAT. 14 days free. No card. Cancel anytime.